Shipping Policy

Shipping Costs and Delivery Times
Last updated (23 July, 2020)

Questa Cosmetics ships to contiguous U.S. states, Alaska, Hawaii, Guam, and Puerto Rico. Below are the shipping method options and costs. Please be aware that orders could arrive in multiple packages.

Shipping Methods, Costs, and Delivery Times
Shipping Method
Shipping and Handling Cost*
Estimated Delivery Time**
Varies depending on the order quantity
Estimated Delivery Date: Within 7 to 10 business days
Varies depending on the order quantity
Estimated Delivery Date: Within 3 to 4 business days
Shipping will be calculated at checkout depending on the destination, unless We decide to offer flat rate shipping fee.
Questa Cosmetics offers 7 to 10 business day shipping as our standard shipping option on all merchandise orders. However, due to delays related to the COVID-19 pandemic, Questa Cosmetics orders may experience delays.

Parcel Forwarding Services
If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Questa Cosmetics is not responsible for lost or stolen packages.

Multiple Shipping Addresses
We are presently not able to ship to multiple addresses in a single order. We suggest placing a separate order for each address when shipping to multiple addresses.
Shipping Restrictions
All orders containing Hazardous Materials have restrictions. See below for details.
Hazardous Materials
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals).
These Hazardous Materials are restricted from air-transport due to U.S. Department of Transportation regulations and must be shipping by ground shipping only and will potentially take additional time to arrive.
All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited. All orders containing Hazardous Materials can only be shipped to addresses within the contiguous U.S. states and cannot be shipped to Alaska, Hawaii, and the U.S. Territories.
 Questa Cosmetics does not ship to international addresses.

Business Days & Holidays
All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.
Packages do not ship from our distribution centers on weekends or the following US holidays:
 New Year’s Day
 Martin Luther King Jr. Day
 President's Day
 Memorial Day
 4th of July
 Labor Day
 Columbus Day
 Veteran's Day
 Thanksgiving
 Christmas

Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. Most of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipmentdetails, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on Questa Cosmetics website, visit the My Account area. You will need to sign in to access your account information. Title to the products in your order is transferred from Questa Cosmetics to you when your credit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from Questa Cosmetics to you when your order is delivered to you. This transfer of title does not affect our returns policy, available here.